Refund Policy

Final Sale

All sale items and personalized items are FINAL.

 

Exchanges

We do not accept exchanges at this time.

 

Returns

Returns are handled on a case-by-case basis. Not all orders are eligible for a return.

Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you via store credit.

Please note: All returns and refunds are reviewed and handled on a case-by-case basis, whereas SIMPLICITTY.COM is found at fault for the return and/or refund.

Original shipping charges are non-refundable.

Start your return by:

  1. Choose a return for store credit or for a refund.
  2. Write product information of returning item(s) and reason.
  3. Purchase postage at any desired post office.
  4. Email us at customerservice@simplicitty.com for the Return Address


We do not allow returns for the following: 

  • Items purchased during a promotional sale period
  • Items received in a condition other than their original condition
  • Items that appear worn or smell of perfume, deodorant or tan
  • Items that are marked or damaged in any way
  • Items that are damaged/defect free and are as shown on website
  • Items that do not meet quality expectations of the customers
  • Customers have buyer's remorse
  • Orders in which addresses are inputted incorrectly by the customer
  • Orders in which the customer forgot to enter their promotional code

Our customer service department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

 

Store Credit 

Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.

 

The Wrong Item Sent

We apologize for the mistake. You can send us an email at customerservice@simplicitty.com and request for an exchange, and it will be ona case-by-case basis. You have to do it within 10 days of receiving your items, or your order being marked as delivered according to our courier service.

Please contact us and include your full name, order number, and message. Our support team will let you know the appropriate next steps!

 

Faulty Items 

If you believe an item you've purchased is faulty, sent us an email at customerservice@simplicitty.com and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. You submit this request within 10 days upon receiving your item or your order being marked as delivered according to our courier service.

 

Please feel free to contact us for any other questions you may have!