****The customer is responsible for all customs and taxes entering the destination country for International shipping ****
All sale items and personalized items are FINAL.
As A Reminder, below is the Simplicitty Return/Exchange Policy agreed to before completing your transaction.
IF YOU WOULD LIKE TO EXCHANGE YOUR SIMPLICITTY PIECE…
1. MUST BE WITHIN 30 days from purchase date. (received at our SIMPLICITTY Warehouse within 30 days of purchase date).
1.1 Please email to us at CUSTOMERSERVICE@SIMPLICITTY.COM to ask us for our warehouse address.
2. Contact customer support on the email address below. All exchanges will be processed within 3-5 business days. (Restocking fee does not apply to exchanges)
DO NOT SEND AN ITEM BACK WITHOUT OUR AUTHORIZATION. If an item is returned to us and doesn’t fit our exchange policy requirements the item will only be shipped back to the customer at the customer's expense.
***YOU MUST EMAIL CUSTOMERSERVICE@SIMPLICITTY.COM BEFORE SENDING YOUR ITEM***
Items need to be returned UNWORN, in original packaging.
If damage or alteration is visible, the item will not be exchanged. All our sales are final. We do not issue refunds for change of mind or other reasons. We take matters of hygiene and public safety seriously and do not allow used items to be returned for the safety of all our customers.
We are not alone – other jewelries suppliers do not allow returns of opened items at all for the same reasons. If the warranty seal is broken, the return will be rejected.
**ALL APPROVED EXCHANGES WILL BE shipped prepaid by the customer**
**Please allow 7-10 business days for exchange items**
The exchange time period, starts the day the order was placed. Please email email@example.com for the return address.
Returns are handled on a case-by-case basis. Not all orders are eligible for a return.
Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you via store credit.
Please note: All returns and refunds are reviewed and handled on a case-by-case basis, whereas SIMPLICITTY.COM is found at fault for the return and/or refund.
Original shipping charges are non-refundable.
Start your return by:
- Choose a return for store credit or for a refund.
- Write product information of returning item(s) and reason.
- Purchase postage at any desired post office.
- Email us at firstname.lastname@example.org for the Return Address
We do not allow returns for the following:
- Items purchased during a promotional sale period
- Items received in a condition other than their original condition
- Items that appear worn or smell of perfume, deodorant or tan
- Items that are marked or damaged in any way
- Items that are damaged/defect free and are as shown on website
- Items that do not meet quality expectations of the customers
- Customers have buyer's remorse
- Orders in which addresses are inputted incorrectly by the customer
- Orders in which the customer forgot to enter their promotional code
Our customer service department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.
The Wrong Item Sent
We apologize for the mistake. You can send us an email at email@example.com and request for an exchange, and it will be on a case-by-case basis. You have to do it within 10 days of receiving your items, or your order being marked as delivered according to our courier service.
Please contact us and include your full name, order number, and message. Our support team will let you know the appropriate next steps!
If you believe an item you've purchased is faulty, sent us an email at firstname.lastname@example.org and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. You submit this request within 10 days upon receiving your item or your order being marked as delivered according to our courier service.
*No returns and no exchanges for international orders outside of the USA*
*Sales are FINAL on all “clearance or on sale items”
The Simplicitty Team
Please feel free to contact us for any other questions you may have!